Frequently Asked Questions

 
 

+ How Long Will My Project Take?

At the beginning of every project I provide a timeline with check-in points where specific milestones are hit in the project (content delivered, site review, etc). Sometimes life happens and you or I will fall a little behind. I try to remain flexible about our schedule but do my very best to stick to our agreed upon timeline and hope you will too.

+ CAN WE START RIGHT AWAY?

While I wish I could start every project as soon as it hits my inbox, the studio is often scheduled out in advance. I only take on a small number of clients to ensure quality time and focus is given to every project. There are usually pieces you can be working on before our start date (questionnaires, content gathering, etc.) and most people find they are happy to have some time to get everything in order before design begins.

+ WHAT IF I DON'T LIKE MY DESIGNS?

This is rare because we do an extensive discovery process to be sure we’re on the same page before any designs are presented. Each project timeline has two rounds of refinements built in to get everything looking perfect, and additional rounds can be added at an hourly rate.

+ Can you just make me a logo?

Yes! If you need a simple logo for a project or a budding big dream and don't want to go through the full branding process I can create two options for you, with two rounds of refinement to the chosen option. Inquire for more details!

+ HOW DOES PAYMENT WORK?

Projects begin with a 50% deposit, followed by invoices that are sent at predetermined check-points which are specified in the project timeline. All invoices may be paid by check or online. If you want to set up a different payment plan for your project, just let me know!

+ CAN YOU WRITE MY CONTENT?

Unfortunately, no. I'm happy to give feedback on your content and help to organize and style your text but it is not my expertise to provide copywriting services.

+ I ALREADY HAVE A BRAND, CAN WE STILL WORK TOGETHER?

Definitely! I have a lot of experience working with pre-established brands to supplement existing materials. You might be interested in design support if you already have a brand and website in place.

+ WHAT IF I NEED TO DELAY MY PROJECT?

Sometimes life happens and you may have to put your project on hold for awhile. Projects are scheduled in advance so I may not be able to immediately resume your project as other projects will have begun. We can discuss a new timeline that works for for both you and the studio to get us back on track.

+ WHY DO YOU PREFER SQUARESPACE?

I encourage my small-business clients to use Squarespace for a number of reasons but primarily for ease of use. While it does take some exploration and practice to learn the ins and outs, I find the platform to be user-friendly and ideal for handing over to anyone who wants to quickly and easily make updates to their site. I want you to feel like you have control over your site when we've completed your project.

+ WILL YOU DESIGN A SITE ON [X] PLATFORM?

You bet. I'm happy to design to your preferred platform, though I will recommend budgeting for a developer should you choose to use Wordpress or Shopify.

+ CAN YOU MAKE THIS UPDATE FOR ME?

After we launch your site you may find that there are still changes you want to make as your content grows and changes. I'd love to help you maintain your site as you grow! If we’ve worked together before I can be hired on retainer for ongoing design support, or at an hourly rate for small-batch changes as your content evolves.

+ DO YOU HAVE OFFICE HOURS?

You’ll find me sipping endless coffees from my desk or a cozy coffee shop Monday through Friday, 8am – 3pm. I strive to reply to emails and inquiries within 24 hours.